Screen ties up with Insight Communications for better service

Screen HD Singapore Pte Ltd (formerly Dainippon Screen Singapore Pte. Ltd) has appointed Insight Communications as its service partner for servicing its huge install base of thermal CTP machines.

Keiichi Kometani, director – Graphic and Precision Division, shared, “Existing Screen users require prompt service and availability of spares immediately. Screen directly and through existing channels, in India, provide technical service and spare part support at all levels. With Insight, Screen will be adding a valuable pool of engineers across India to strengthen Screen’s technical support and reach in all geographical locations, ensuring customers get service immediately. Screen customers can choose the best service solution for themselves.”

Kometani continued, “Insight is already handling sales and service of Screen’s POD Truepress Jet 520 series of Roll feed inkjet press and Digital Label press Truepress Jet L350, it was a logical extension for us. Also Insight has a very good service setup spanning all over India and a very big team of service engineers who already know how to handle CTPs, Processors and Workflow - so the time from decision making to implementation has been cut short drastically. Fourteen engineers from all over the country have already undergone the training and are ready.”

While, Ajay Aggarwal, MD and CEO, Insight Communications, added, “Insight has traditionally been a very customer-centric and support-centric organization and we have decided to expand our business in customer services moving forward. This new initiative of customer support will also strengthen brand image for both the organizations in the market.”

Insight also represents Kodak, Komori, Soma, Mimaki and HP - and provides a wide variety of print solutions to the Indian printers.

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